Home » Privacy and Fulfilment Policy

Introduction

Welcome to Transilience! We are committed to protecting the privacy and security of our users’ data. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of information that applies to our SaaS (Software as a Service) product, as well as your choices about the collection and use of your information.

Information We Collect

We collect the following types of information about you:

Information you provide us directly:

• User credentials: such as your username, password, email address when you register for a Network Intelligence account.
• Profile information: including your name, job title, company details, and other information you choose to provide.
• Communications: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message or attachments you may send us, and any other information you may choose to provide.

Information we collect when you use our platform:

• Log data: Our servers automatically record information when you use our services, including your IP address, browser type, operating system, device information, pages viewed, and interactions with content.
• Network and connectivity data: including information on the devices and networks you use to access our services, as well as information gathered by our SaaS solutions.

Use of Your Information

We may use the information collected from you to:

• Provide, operate, and maintain our SaaS platform;
• Improve, personalize, and expand our service;
• Understand and analyze how you use our platform;
• Develop new products, services, features, and functionality;
• Communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes;
• Send you emails;
• Find and prevent fraud.

Sharing Your Information

We may share the information we collect in various ways:

With service providers:

• We may share your information with third-party vendors and service providers that provide services on our behalf, such as helping to host our platform or assist us in providing the service.

For legal reasons:

• To comply with the law or to protect the rights, property, or safety of Transilience, our users, or others, including to prevent fraud or other illegal activity.

In the case of a business transfer:

• We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Your Choices

You have choices regarding the collection and use of your information by Transilience:

Opt-out of communications:

• You may opt-out of receiving promotional communications from us by following the unsubscribe instructions included in those communications.

Access, update or delete the information:

• You may access, update, or request deletion of your information by contacting us.

Security

Transilience takes the security of your information seriously and employs a variety of measures designed to protect your information from unauthorized access and disclosure.

Fulfilment Policy:

At Transilience, we are dedicated to providing high-quality SaaS solutions and ensuring customer satisfaction. This Fulfillment Policy outlines the processes and standards we adhere to in delivering our services. Please review the following details to understand how we manage and process your requests. 

Order Processing 

Order Confirmation 

• Once an order for a subscription to our SaaS platform is placed, you will receive an email confirmation with account details and access information. 
• Please review the confirmation carefully and contact us immediately if any discrepancies are found. 

Order Processing Time 

• Our standard processing time for SaaS subscriptions is 1 business day. Orders placed on weekends or holidays will begin processing the next business day. 
• You will receive access to the platform and any necessary instructions via email. 

Access and Delivery 

Digital Delivery 

• All SaaS subscriptions are delivered online. 
• Access details, including login credentials, will be provided via email.  

 Access Timeframes 

• You will have access to the platform immediately upon receiving your login credentials.  
• The duration of access will vary based on the subscription plan purchased and will be clearly stated in the plan description.  

Technical Requirements 

• To access our SaaS platform, you will need a reliable internet connection and a compatible device (computer, tablet, or smartphone). 
• Specific technical requirements, if any, will be provided in the plan description. 

Support and Training  

Platform Features 

• Our SaaS platform includes dashboards, analytics, data insights, and interactive features designed to optimize your experience. 
• Support materials such as guides and tutorials are available to help you maximize the use of the platform.

Customer Support 

• Our customer support team is available to assist you with any questions or concerns regarding your subscription. 
• You can reach us via email at hello@transilience.ai 

Returns and Refunds 

Refund Policy 

• We offer a 7-day refund policy for SaaS subscriptions. If you are not satisfied with the platform, you can request a refund within 7 days of purchase. 
• To initiate a refund, please contact our customer service team with your order details and reason for the refund request.  

Changes to This Policy  

• Transilience reserves the right to update or modify this Fulfillment Policy at any time. Any changes will be effective immediately upon posting on our website. 
• Changes to the Privacy Policy We may amend this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice.  

Changes to This Policy

We may amend this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice.

Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@transilience.ai

By using our service, you acknowledge that you have read and understood this Privacy Policy.